:root{font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:#eef2ff;background:#0b1020}*{box-sizing:border-box}body{margin:0;background:#0b1020;color:#e8ecf8}button,input,select,textarea{font:inherit}.login-wrap{min-height:100vh;display:grid;place-items:center;padding:24px}.card{background:#131a2f;border:1px solid #263253;border-radius:16px;box-shadow:0 18px 60px #0007}.login-card{width:min(420px,100%);padding:28px}.login-card h1{margin-top:0}.field{display:grid;gap:6px;margin:14px 0}.field input,.field select,.field textarea{width:100%;background:#0d1428;border:1px solid #33415f;color:#fff;border-radius:10px;padding:11px}.btn{border:0;border-radius:10px;padding:10px 14px;cursor:pointer;background:#536dfe;color:white;font-weight:700}.btn.secondary{background:#263253}.btn.danger{background:#b42318}.btn.ghost{background:transparent;border:1px solid #33415f}.shell{display:grid;grid-template-rows:58px 1fr;min-height:100vh}.topbar{display:flex;align-items:center;justify-content:space-between;padding:0 18px;border-bottom:1px solid #263253;background:#10172a}.topbar .left,.topbar .right{display:flex;gap:10px;align-items:center}.badge{padding:4px 9px;border-radius:999px;background:#263253;font-size:12px}.layout{display:grid;grid-template-columns:210px 1fr;min-height:0}.nav{border-right:1px solid #263253;padding:14px;background:#0e1527}.nav button{display:block;width:100%;text-align:left;margin-bottom:7px}.content{min-width:0;padding:14px}.grid2{display:grid;grid-template-columns:1fr 1fr;gap:14px}.summary-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:12px}.summary-card{padding:16px}.muted{color:#98a2b3;font-size:13px}.danger-text{color:#ff8b8b}.good{color:#75e0a7}.table-wrap{overflow:auto}.table{width:100%;border-collapse:collapse}.table th,.table td{text-align:left;padding:10px;border-bottom:1px solid #263253;vertical-align:top}.section-head{display:flex;justify-content:space-between;gap:10px;align-items:center;margin-bottom:12px}.inbox{display:grid;grid-template-columns:minmax(280px,360px) 1fr;height:calc(100vh - 100px);border:1px solid #263253;border-radius:14px;overflow:hidden;background:#10172a}.chat-list{border-right:1px solid #263253;overflow:auto}.chat-list-head{position:sticky;top:0;background:#10172a;padding:12px;border-bottom:1px solid #263253;z-index:2}.chat-row{padding:12px;border-bottom:1px solid #202b49;cursor:pointer}.chat-row:hover,.chat-row.active{background:#18223c}.chat-row.need{border-left:4px solid #ff5d5d}.chat-row.wait{border-left:4px solid #fdb022}.chat-row .line1{display:flex;justify-content:space-between;gap:8px}.chat-row .preview{color:#98a2b3;font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:4px}.conversation{display:grid;grid-template-rows:auto 1fr auto;min-width:0}.conv-head{padding:12px 14px;border-bottom:1px solid #263253;display:flex;justify-content:space-between;align-items:center}.messages{padding:16px;overflow:auto}.msg{max-width:75%;margin:9px 0;padding:10px 12px;border-radius:12px;background:#202b49}.msg.agent{margin-left:auto;background:#273a7a}.msg .meta{font-size:11px;color:#aab4cf;margin-bottom:4px}.composer{border-top:1px solid #263253;padding:10px}.composer textarea{width:100%;resize:vertical;min-height:70px;background:#0d1428;border:1px solid #33415f;color:white;border-radius:10px;padding:10px}.composer-actions{display:flex;justify-content:space-between;align-items:center;margin-top:8px}.typing{font-size:12px;color:#fdb022}.team{display:flex;gap:6px;flex-wrap:wrap}.team span{font-size:12px;padding:4px 7px;border-radius:999px;background:#202b49}.team .ready{outline:1px solid #32d583}.team .pause{outline:1px solid #fdb022}.team .offline{opacity:.45}.toast{position:fixed;right:18px;bottom:18px;background:#18223c;border:1px solid #33415f;padding:12px 14px;border-radius:10px;z-index:50}.modal{position:fixed;inset:0;background:#0008;display:grid;place-items:center;padding:20px;z-index:40}.modal .card{width:min(560px,100%);padding:20px}.row{display:flex;gap:8px;flex-wrap:wrap}.hidden{display:none!important}@media(max-width:900px){.layout{grid-template-columns:1fr}.nav{display:flex;overflow:auto;border-right:0;border-bottom:1px solid #263253}.nav button{width:auto;white-space:nowrap;margin:0 6px 0 0}.inbox{grid-template-columns:1fr;height:auto}.chat-list{max-height:38vh;border-right:0;border-bottom:1px solid #263253}.conversation{min-height:58vh}.grid2{grid-template-columns:1fr}}

/* v1.2 image upload + hashtag quick replies */
.chat-image{display:block;max-width:min(420px,100%);max-height:360px;border-radius:10px;object-fit:contain;background:#0b1020;border:1px solid #33415f}.file-caption{margin-top:7px}.file-link{color:#c7d2fe;text-decoration:none}.image-preview{display:flex;gap:10px;align-items:center;margin-top:8px;padding:9px;background:#111a31;border:1px solid #33415f;border-radius:10px}.image-preview img{width:78px;height:64px;object-fit:cover;border-radius:8px}.quick-suggest{margin-bottom:8px;background:#0c1325;border:1px solid #33415f;border-radius:10px;max-height:240px;overflow:auto}.quick-item{display:grid;grid-template-columns:minmax(90px,140px) 1fr;gap:10px;width:100%;text-align:left;padding:9px 10px;border:0;border-bottom:1px solid #202b49;background:transparent;color:#eef2ff;cursor:pointer}.quick-item:last-child{border-bottom:0}.quick-item:hover{background:#18223c}.quick-item span{color:#98a2b3;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.quick-content-cell{max-width:680px;white-space:pre-wrap}.hash-input{display:flex;align-items:center;border:1px solid #33415f;border-radius:10px;background:#0d1428;padding-left:10px}.hash-input span{color:#98a2b3}.hash-input input{border:0!important;background:transparent!important;padding-left:3px!important;outline:none}.composer-actions>.row{align-items:center}